Returns, Refunds & Cancellations
Last updated: 9th August 2026
We hope you're happy with your Scentwork Badge Club purchase. This policy explains how returns, refunds and cancellations work for physical products, digital products and memberships.
Nothing in this policy affects your statutory consumer rights.
Physical products
Changing your mind
If you're a UK consumer purchasing online, you normally have 14 days from receiving eligible physical goods to tell us that you'd like to cancel your purchase.
After notifying us, you normally have a further 14 days to return the goods.
To arrange a return, contact hello@scentworkbadgeclub.com with your name and order details.
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend obtaining proof of postage.
You may inspect products as you reasonably would in a shop. If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may make an appropriate deduction from your refund where permitted by law.
Refunds
For an eligible cancellation, we'll refund the amount paid for the returned product and, where required by law, the cost of our standard delivery option.
Refunds will normally be made to your original payment method. We may wait until we receive the returned goods, or evidence that you've sent them, before issuing the refund.
Some products, such as certain personalised items or eligible sealed hygiene products once opened, may be excluded from change-of-mind returns where permitted by law.
Faulty, damaged or incorrect products
If an item arrives damaged, faulty or incorrect, please contact hello@scentworkbadgeclub.com as soon as reasonably possible.
Please include your order details and, where helpful, photographs of the item and packaging.
Depending on the circumstances and your consumer rights, we will arrange an appropriate remedy such as a refund, replacement, repair or price reduction.
These rights are separate from your 14-day right to change your mind.
Digital products
Our digital products and training materials are generally provided through MemberVault and may be available immediately after purchase.
Where required, before immediate access begins we will ask you to expressly agree to the digital content being supplied during the 14-day cancellation period and acknowledge that you will lose your statutory right to cancel once supply begins.
If you give that agreement and acknowledgement and digital supply begins, you will not normally be able to cancel the digital-content purchase simply because you have changed your mind.
This does not affect your rights if digital content is faulty, not as described or otherwise fails to meet applicable consumer-law requirements.
Memberships
Scentwork Badge Club memberships automatically renew monthly or annually, depending on the membership purchased.
You can cancel future renewal through your membership account at any time.
After cancelling, you will normally continue to have access until the end of the membership period you've already paid for. Your subscription will then end and you won't be charged for the next renewal.
Cancelling future renewal does not normally entitle you to a full or partial refund of an already-paid membership period unless you have a legal right to one.
Cancelling shortly after joining
Membership may include both immediately available digital content and a physical welcome pack, so different statutory cancellation rules may apply to different elements of your purchase.
Where immediate digital access affects your cancellation rights, we will obtain the consent and acknowledgement required by law during the purchase process.
If you still have a statutory right to cancel and a welcome pack has already been sent, we may ask you to return eligible physical items where permitted by law. We'll provide return instructions if this applies.
Simply cancelling future renewal does not require you to return a welcome pack from a membership period you've already purchased.
International customers
Consumer rights vary between countries. If mandatory consumer-protection laws where you live give you additional rights that cannot legally be excluded, those rights will continue to apply.
For international change-of-mind returns, you are responsible for return postage unless applicable law requires otherwise or we've agreed otherwise.
How to request a return or refund
Contact us at hello@scentworkbadgeclub.com and include:
your name;
your order number or membership email address; and
what you would like to return or cancel.
You don't need to give a reason when exercising a statutory right to change your mind.
For faulty, damaged or incorrect products, please tell us what has gone wrong so we can resolve the issue.
Zita Polgar trading as Scentwork Badge Club
Email: hello@scentworkbadgeclub.com
This policy should be read alongside our Terms & Conditions.