Shipping & Delivery Policy
Last updated: 9th August 2026
We ship Scentwork Badge Club physical products within the UK and worldwide.
Dispatch times
We aim to dispatch orders within 3–5 working days (Monday to Friday, excluding UK bank holidays).
Please note that this is our dispatch timeframe, not the estimated time for your order to arrive.
Shipping methods & costs
Orders are generally sent using Royal Mail, with UK, international and tracked services available depending on your order and destination.
Shipping costs are calculated based on factors such as the destination, order weight and delivery service. The applicable shipping cost will be shown at checkout before you place your order.
Free shipping may be available when your order meets an applicable threshold or promotion shown on our website.
Delivery times
Delivery times vary depending on the destination and shipping service.
Any delivery timeframe shown at checkout or provided after dispatch is an estimate rather than a guaranteed delivery date. International deliveries may take longer due to customs processing or local postal services.
Where your shipping service includes tracking, tracking information will normally be provided after dispatch.
International orders
International orders may be subject to customs duties, import VAT/taxes or handling fees charged by the destination country or local delivery provider.
Unless stated otherwise at checkout, these charges are not included in your order total and are the responsibility of the recipient.
Customers are responsible for checking that products can legally be imported into their destination country.
Delivery addresses
Please check that your delivery address is complete and correct before placing your order.
If you notice an error, contact us at hello@scentworkbadgeclub.com as soon as possible. We will try to update the address if the order has not yet been dispatched.
If an order is returned to us because an incorrect address was provided, delivery was refused or the parcel was not collected, additional postage may be required before we can send it again.
Missing or damaged orders
If your order appears to be significantly delayed, lost or arrives damaged, please contact us at hello@scentworkbadgeclub.com with your name and order number.
For damaged orders, photographs of the product and packaging may help us resolve the issue.
If a parcel is confirmed as lost or goods arrive damaged, we will provide an appropriate resolution in accordance with your consumer rights.
Membership welcome packs
Physical welcome packs included with Scentwork Badge Club memberships are subject to the same general shipping terms above.
International welcome packs may also be subject to customs duties, taxes or other import charges.
Contact us
For questions about shipping or an existing order, contact:
Zita Polgar trading as Scentwork Badge Club
Email: hello@scentworkbadgeclub.com
This policy should be read alongside our Terms & Conditions and Returns, Refunds & Cancellation Policy.